Return & Refund Policy

Return & Refund Policy

Last Updated: 7 September 2026

At KKN IT Solutions Pvt. Ltd., we aim to provide high-quality software, SaaS, website, mobile application, and IT services. This Return & Refund Policy explains the circumstances under which cancellations, returns, or refunds may be available.

1. Digital Services

Our services primarily consist of digital products and services, including website development, mobile app development, SaaS subscriptions, custom software development, digital marketing, design, and IT support.

Because these services involve time, resources, customization, and digital delivery, they generally cannot be physically returned.

2. Website, App & Custom Software Projects

For development projects:

  • Work may begin after receiving an advance payment or confirmation.
  • Once development or customization has commenced, the advance payment may be non-refundable.
  • If a project is cancelled by the customer after work has started, charges may apply for work already completed and resources committed.
  • Any eligible refund will be determined based on the project agreement, quotation, milestones, and work completed.
  • Approved refunds, where applicable, will normally be processed through the original payment method.

3. SaaS Subscriptions

For SaaS products:

  • Subscription fees are generally non-refundable once a subscription period has started, except where required by applicable law or specifically stated in the applicable plan/agreement.
  • If you cancel a subscription, you may continue to have access until the end of the paid billing period, unless otherwise specified.
  • Cancellation normally prevents the next renewal; it does not automatically result in a refund for the current billing period.

4. Duplicate or Incorrect Payments

If you accidentally make a duplicate payment or are charged incorrectly, please contact us with:

  • Customer/account details
  • Transaction ID
  • Payment date
  • Amount paid
  • Relevant invoice or payment receipt

After verification, an eligible excess or duplicate payment may be refunded.

5. Service Issues

If you experience a technical issue with a product or service, please contact our support team first.

We will make reasonable efforts to:

  • Investigate the issue
  • Fix confirmed technical problems
  • Provide an appropriate workaround where possible
  • Restore affected services when reasonably possible

A technical issue does not automatically qualify for a refund.

6. Non-Refundable Items & Services

Unless specifically agreed otherwise, the following may be non-refundable:

  • Development advances
  • Custom software development charges
  • Completed development milestones
  • Custom designs and creative work
  • Domain registration charges
  • Hosting charges
  • Third-party API/service charges
  • SMS, email, or communication service charges
  • Digital marketing expenses already incurred
  • Subscription periods that have already commenced
  • Services already delivered or consumed

7. Refund Eligibility

A refund may be considered where:

  • We have charged you incorrectly.
  • A duplicate payment has been verified.
  • A service has not been delivered despite our failure to provide it under an applicable agreement.
  • A refund is specifically provided for under your quotation, contract, subscription plan, or applicable law.

Refund decisions will be based on the relevant agreement and applicable circumstances.

8. Refund Processing

Once a refund is approved, we will initiate it through the applicable payment method.

The time taken for the amount to appear in your account may depend on the bank, payment gateway, card issuer, or other financial institution.

9. Cancellation Requests

To request cancellation or a refund, contact us with your order, invoice, subscription, or transaction details.

Email: [Add Official Email Address]
Phone: [Add Official Contact Number]

We may request additional information to verify the transaction and account before processing a request.

10. Changes to This Policy

KKN IT Solutions Pvt. Ltd. may update this Return & Refund Policy from time to time. Any changes will be published on this page with a revised “07/09/2026” date.

11. Contact Us

KKN IT Solutions Pvt. Ltd.
Website: www.kknits.in
Email: kknitsolutions2017@gmail.com
Phone: +91 8790173117

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